Mixed experience
We had 26 windows replaced, with three different experiences. First is the actual windows. They are awesome and well worth it in terms of noise reduction, temperature maintenance and appearance. Second was the installation. Overall excellent. Patrick and Julian's craftsmanship was excellent. A little loose showing up when they said they would, but they finished on-time. Finally was management and the process. The sales person glossed over a lot of the details on how they retrofit windows. He emphasized the quality of the product and their accuracy measuring and double checking. He did mention some reduction in the glass area because of the process. When I received the official quote it was several thousand over what he had shown me onsite, he said it was not, I said to just send me a picture of the initial quote and it suddenly dropped back down. I had a lot of detailed questions along the way and I got the distinct sense that if you took them at their word they are great but when you question the details, their attitude definitely changes. Despite saying one of the owners would call me about my invoice questions, they used my detailed credit card information, including security code, that they had kept, to charge my card and then he responded to my email. Begrudgingly I finally got all my questions answered but it was a painful process. Their tight tolerances boiled down the the industry standard of 1/4 inch all the way around, but no real explanation for tho
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